Managing Business Processes in the Conditions of the Development of the Digital Economy: Global and National Experiences

The subject of the study is the management of business processes in the conditions of the development of the digital economy. Methodology. The research uses general scientific methods, in particular: theoretical generalization - in the formation of national features of business process management;methods of positive and normative analysis - when analyzing the global experience of business process management in the conditions of the digital economy;statistical analysis - when analyzing investments in the development of digital technologies of enterprises. The goal is to study the global and national experiences of managing business processes in the conditions of the development of the digital economy. Research conclusion. The study of national peculiarities of business process management in the conditions of the development of the digital economy shows a positive trend of adaptation for Ukrainian enterprises. The majority of scientists identify significant advantages in the management of business processes in the conditions of the development of the digital economy and emphasize the inevitability of the transition of Ukrainian enterprises to ensure their competitiveness. The analysis of the use of digital technologies by Ukrainian enterprises showed that the most significant investments are in ensuring interaction with customers, data analysis, management of interaction with employees and business processes, automation and closure of the supply chain, cybersecurity and robotics. Ukrainian enterprises generally show significant success in using the digital economy while increasing the volume of products sold (goods, works, services) through e-commerce, social networks, and Internet platforms. A study of the development of the digital economy in the countries of the world showed an increase in its growth rate during the coronavirus pandemic. It was emphasized that among the global trends that will ensure the development of the digital economy in the future are: cloud computing, big data, the Internet of Things, blockchain, artificial intelligence, virtual reality, and augmented reality is increasingly becoming a new engine of high-quality economic development. A model of interaction of the development of the digital economy with the state, business, and society is proposed.

The effect of COVID-19 on human resource management practices and organizational sustainability

The current study tries to identify the impact of COVID-19 on human resource management practices, business processes, and organizational sustainability. Furthermore, it identified the impact of sustainable HRM practices on hypermarkets' sustainability. The outbreaks of COVID-19 have considerably impacted organizations and businesses all over the world. Most companies were not ready to face such force majeure. Moreover, like everywhere else in the world COVID-19 has significantly affected HRM functions and organizational sustainability in the organizations in Gulf Cooperation Council (GCC) countries. The research is based on a survey of 363 HR practitioners working in hypermarkets in the GCC countries to examine the impact of the pandemic COVID-19 on organizational sustainability. The findings reveal the negative impact of COVID-19 on human resource management practices, business processes, and organizational sustainability. Furthermore, they identify the positive impact of sustainable HRM practices and effective business processes on hypermarkets' sustainability. Finally, the results show that effective business processes and sustainable HRM practices annihilate the negative effect of COVID-19 on organizational sustainability in hypermarkets operating in the GCC countries. This study is unique since it is conducted during the pandemic period and analyses the negative impact of Covid-19 on organizations in the GCC countries. Moreover, it suggests solutions to minimize the negative effect of COVID-19 on organizational sustainability. © 2023 Growing Science Ltd. All rights reserved.© 2023 by the authors;licensee Growing Science, Canada.

Examining the impact of the COVID-19 pandemic on container carrier performance

The COVID-19 pandemic has affected various industries in different ways depending on their type of business. We attempt to understand the impact of the pandemic on the performance of 26 major container carriers. To capture performance differences before and during the pandemic, we collect data the years 2019 and 2020. Further, we divide carriers' business processes into two stages, i.e., asset acquisitions and transport operations. We employ relevant data envelopment analysis (DEA) models to this effect. The mean efficiency score in 2020 was higher than in 2019. Overall, container carriers increased their performance during the COVID-19 pandemic. However, seven companies showed lower efficiency in 2020. Similarly, eight companies were efficient in their operations but not in asset acquisition decisions. Our results show that firm strategy is important in coping with external shocks. The contribution of the paper is in measuring the impact of external shocks, such as the COVID-19 pandemic, on the performance of container carriers, both in regard of their acquisitions and their operations. © 2023, This is a U.S. Government work and not under copyright protection in the US;foreign copyright protection may apply.

The Digital Transformation of Organizational Communications: The Role of Support Functions in the New Economy

The exponential growth of innovations in all areas of human activity and especially communications leads to more complex tracking, analysis, and qualitative application of innovations with maximum results for specific areas within the business world. The ability to adapt to an ever-changing reality is critical in the communications industry but also in inter and intra-organizational communications. This is particularly true for internal corporate work and communication with staff, who need to be adjusted to adapt to the challenges of the external environment that organizations regularly face. The unpredictable situation with the COVID-19 epidemic has spurred change, forcing even the most conservative businessmen to resort to advanced technologies. This chapter analyses the transformation of the structure and nature of business processes in enterprises that have occurred recently under the influence of digitalization, with the focus primarily on the nature of changes in communication with internal audiences. Particular attention is paid to how these changes have affected companies and how companies are trying to cope with these challenges. The survey and content analysis conducted in the course of the research allowed the authors to conclude what changes have occurred in internal communications under the influence of new challenges. © 2022 Nova Science Publishers, Inc.

REMOTE WORK DURING THE COVID-19 PANDEMIC: - PROBLEMS AND SOLUTIONS ON THE EXAMPLE OF VIDZEME REGION IN LATVIA

The aim of the research was to study the experience of companies in the transition to remote work during the COVID-19 pandemic. The development of information and communication technologies in the 21st century has transformed everyday work and life, and it was expected that, over time, teleworking would become a common practice in most companies. However, it was slower than initially expected due to various social and organizational factors. The COVID-19 pandemic accelerated the shift to forced remote work, creating problems and challenges for both employers and employees. This proves that new approaches and solutions are not only possible, but also useful and necessary. In order to find out what challenges employers have faced in the transition to remote work and what experience they have gained in order to solve them, two focus group discussions were organized with employers of Vidzeme region from different sectors. In order to compare the experience of employers and employees, a survey of 495 remote-working respondents was conducted between September and October 2020. The research data were collected in the framework of the National Research Programme project "Life with COVID-19", during the first wave of the pandemic. The study reveals that the main challenges were to adapt business processes to the constraints of the emergency and the work organization of remote work, which requires new knowledge and skills such as how to sell, communicate, motivate, teach remotely and ICT skills. Teleworking during the COVID-19 pandemic posed challenges such as occupational safety risks, health risks, separating work from leisure time and acquiring new knowledge and skills in a short time.

DIGITALIZATION OF BUSINESS PROCESSES IN ADAPTATION OF CATERING INDUSTRY TO NEW REALITIES (COVID-19 PANDEMIC)

The limitation of business and social activity during the crisis caused by the coronavirus in Russia and in the whole world led to the need to adapt the business processes of public catering enterprises to new realities. The goal of research is to study the trends of digital transformations of business processes of public catering enterprises of southern Russia, due to the need to adapt to the factors caused by the pandemic, as well as to assess their “viability” in terms of their use after the end of the coronavirus crisis. To conduct the study, the authors chose content analysis of scientific sources presented in the databases Scopus and Web of Science, which described the cases of development of public catering enterprises during the crisis caused by the coronavirus. As a result of the analysis of Russian and international experience, it was revealed that the set of solutions dealing with digitalization of business processes was focused on the use of technologies that ensure a decrease in perceived health risks, and was expressed both in changing the services provided and in changing the process of their provision. The study identified the following main trends in the digitalization of business processes in the food service industry of Russia. The characteristics of these trends are given from the point of view of their "viability" in the long term. Common problems associated with the use of digital technologies and tools in businesses are identified. The authors came to the conclusion that the digitalization of business processes in Russia will continue after the return to traditional forms of service, since modern consumers tend towards a variety of technological innovations due to their speed and relative ease of use, and the increased availability of mobile technologies that provide search, payment, and other functions also they make it possible to reduce health risks. © 2022. All Rights Reserved.

Digital Technologies as a Process of Strategic Maneuvering in Economic Development

This paper presents ideas and practical proposals are presented on more efficient use of digital technologies in the interests of strategic maneuvering in the business activity of the economy, aggravated by the COVID-19 pandemic. Based on the transition to a new digital structure, we found that for effective strategic maneuvering in the business activity of the economy and overcoming its today’s turbulent state, it is required: first, the large-scale use of digital technologies as a component of modern integration processes in the international scientific space in order to minimize the problems and strengthening the economic potential of the country;secondly, the use of digital technologies as the “nuclei” of the interaction of science, business and governments, which contributes to the growth of a new strategic management system based on improving the scenario tools for forecasting, allowing to identify trends and incentives for the development of cluster zones in the regional development of the economy;third, the accelerated use of digital technologies caused by the COVID-19 pandemic, as a result of the consistent implementation of a coordinated strategy for the development of the Russian economy based on global cooperation in all fields of activity;fourth, to introduce “digital style” in strategic public administration, which includes specific measures to develop digital technologies, especially artificial intelligence technologies, in order to determine, identify and eliminate barriers, stimulate public and private participation in the introduction of digital technologies, as well as schedule a program to mitigate negative or unintentional consequences on the development of digital technologies, which will make it easier and focus on the country’s current efforts, making the way to the digital future in response to the COVID-19 pandemic. © 2022, The Author(s), under exclusive license to Springer Nature Switzerland AG.

Artificial Intelligence Technology as an Economic Accelerator of Business Process

The article covers a range of problems related to the need to use artificial intelligence (AI) technology, on the one hand, as an economic accelerator of business processes in conditions of high competition in the global market, and as conditions for the growth of the economy as a whole. The main purpose of the article is to prove the feasibility of developing a conceptual framework that reveals the value of AI technology in areas such as probabilistic thinking, machine learning and computer vision to help managers better understand how promising achievements can be achieved that can eliminate some limitations in business growth and create a new wave of opportunities in the socio-economic development of the country. The results of the study confirmed that AI technology: firstly, helps to create an innovative product, better serve customers, allocate employees to solve more creative tasks, reduce costs and get high results;secondly, it gives a clear incentive to its developers, companies, politicians and users to solve the socio-economic problems facing them;thirdly, removes restrictions in obtaining massive datasets based on global cooperation in the field of digital transformation. An assessment of the possibility of using the experience of AI technology development in advanced countries has been proposed and a number of measures have been developed to adapt the development of foreign AI technology to meet the requirements of the national program of the digital economy of Russia in response to the COVID-19 pandemic. © 2022, The Author(s), under exclusive license to Springer Nature Switzerland AG.

APPLYING OPTIMIZATION MODELS FOR THE FORMATION OF THE MANAGEMENT SYSTEM OF BUSINESS PROCESSES

The purpose of this paper is to build a model for the optimization of the management system of business processes of enterprises, taking into account the time factor. Additional limitations in the model allow the influence of the quarantine restrictions on enterprises' economic activity in the context of the COVID-19 pandemic to be identified. The methods used in this paper are: analysis;synthesis;systematization;theoretical generalization;the method of Charnes and Cooper;the synergistic approach;and modelling. The negative impact of the COVID-19 pandemic on the economic activity of enterprises in Ukraine, in particular in the engineering services sector, is discussed. The economic-mathematical model of the rational formation of the management system of the business processes of enterprises in the engineering services sector, taking into account the time factor, is developed. This allows business processes to be optimized and economic activity to be improved in terms of the global pandemic. The results of using the optimization model for the management system of the business processes of project design, electrical maintenance, manufacture of electrical equipment, starting-up and adjustment works, and consulting are presented. The economic-mathematical model is an effective tool for the improvement of quality management systems and the activity of enterprises as a whole. The scientific novelty of this research may be considered from the prospects of two aspects of the optimization of business process systems: 1) the value of the financial resources in time;and 2) the impact of quarantine measures related to restrictions on carrying out economic activities in time. The application of the economic-mathematical model of the optimal organization of business process systems to enterprises in the engineering services sector will allow top-level managers to receive important information for managerial decision-making, which is aimed at improving the quality of the management system, achieving the key business objectives, and maximizing profit. © 2022 Mykolo Romerio Universitetas. All rights reserved.

Pandemic Economics: Problems and Prospects

The COVID-19 coronavirus poses a considerable and unexpected challenge to the global economy and the economy of each nation, even though specialists have repeatedly warned of a possible virus pandemic and the need for preparations. In the present work, the economic situation in pandemic conditions is analyzed in historical perspective. The associated problems and barriers are identified, and the potential impact on business processes is sketched. Possible approaches to improving the post-virus economy and the world as a whole are proposed.

Verifying compliance in process choreographies: Foundations, algorithms, and implementation

The current push towards interoperability drives companies to collaborate through process choreographies. At the same time, they face a jungle of continuously changing regulations, e.g., due to the pandemic and developments such as the BREXIT, which strongly affect cross-organizational collaborations. Think of, for example, supply chains spanning several countries with different and maybe even conflicting COVID19 travelling restrictions. Hence, providing automatic compliance verification in process choreographies is crucial for any cross-organizational business process. A particular challenge concerns the restricted visibility of the partner processes at the presence of global compliance rules (GCR), i.e., rules that span across the process of several partners. This work deals with the question how to verify global compliance if affected tasks are not fully visible. Our idea is to decompose GCRs into so called assertions that can be checked by each affected partner whereby the decomposition is both correct and lossless. The algorithm exploits transitivity properties of the underlying rule specification, and its correctness and complexity are proven, considering advanced aspects such as loops. The algorithm is implemented in a proof-of-concept prototype, including a model checker for verifying compliance. The applicability of the approach is further demonstrated on a real-world manufacturing use case.

Outsourcing as a Tool to Adapt Entrepreneurial Structures to the Spread of a New Coronavirus Infection COVID-2019

The relevance of a subject of a research is caused by the fact that since the beginning of spread of new COVID-19 coronavirus infection, the condition of world economy considerably changed. The International Monetary Fund stated that spread of new coronavirus infection of COVID-19 provoked the most large-scale crisis in world economy since the Great depression (https://www.interfax.ru/business/703400 ). The analysis of world practice of use of technology of outsourcing showed that outsourcing develops and transformed in connection with active development of modern technologies and the fast-changing situation in Russia and the world in general. In the present article results of the analysis of current state of enterprise structures are given in Russia taking into account the current situation caused by distribution by new coronavirus infection of COVID-19. The carried-out analysis allowed to estimate influence of spread of new coronavirus infection (COVID-2019) on enterprise structures. During the research the problem which enterprise structures at adaptation of the business to the current conditions faced was revealed. Businessmen found out that they have no sufficient level of skills and experience for personnel management of enterprise structures at a remote format of work that affects efficiency of activity of enterprise structures in general, and in a row a case leads to its general decrease. Insufficient level of readiness of enterprise structures for transition to a remote format is able to afford to compensate outsourcing use. The mechanism of optimization of activity for adaptation of enterprise structures to the current situation in Russia—transfer of separate non-core business processes on outsourcing is offered. © 2022, The Author(s), under exclusive license to Springer Nature Switzerland AG.